Terms of service
Agreement
By using the services of Quiet Victory Labs LLC (“we”, “our”, or “us”), you agree to these terms. If you do not agree, do not use our services.
Services
We provide software design, development, consulting, and related services. The scope, deliverables, timeline, and fees for any engagement are set out in a separate written agreement or statement of work, which governs where it differs from these terms.
Your responsibilities
When you engage us, you agree to:
- Provide accurate and complete information about your requirements.
- Give feedback and approvals in a timely way.
- Pay according to the agreed schedule.
- Ensure you hold the rights to any materials you give us.
- Keep our proprietary information confidential.
Intellectual property
Unless a written agreement says otherwise:
- On full payment, you own the custom code and designs created specifically for your project.
- We retain rights to pre-existing code, libraries, frameworks, and tools used in the work.
- We may reuse general techniques, knowledge, and experience gained during the work.
- Third-party components remain subject to their own licenses.
Payment
Payment terms are set out in your agreement. We generally require a deposit before work begins, with the balance due on the agreed milestones. Late payment may delay or suspend work.
Confidentiality
We treat client information as confidential and will not disclose it to third parties without your consent, except as required by law. We will not name you or describe your project publicly without your written permission.
Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or business opportunities. Our total liability for any claim is limited to the amount you paid for the services giving rise to it.
Warranties
We warrant that our services will be performed in a professional and workmanlike manner. Software development carries inherent uncertainty, and we do not guarantee that deliverables will be free of errors. A period for fixing defects is specified in your agreement.
Termination
Either party may end an engagement with written notice as set out in the agreement. On termination you are responsible for payment for work completed to that date, and we will hand over completed deliverables and work in progress on receipt of payment.
Disputes
We will first try to resolve any dispute through good-faith negotiation. If that fails, the dispute will be resolved by binding arbitration under the rules of the American Arbitration Association.
Changes
We may change these terms. Changes take effect when posted here, and continued use of our services after that constitutes acceptance.
Governing law
These terms are governed by the laws of the state in which Quiet Victory Labs LLC is organized, without regard to conflict-of-law principles.
Contact
Questions about these terms can be sent to eric@quietvictorylabs.com.